Learn the essential tactics to increase your Google My Business reviews and enhance your local search ranking. Discover the difference between high and low-velocity businesses and the best strategies for each. Be proactive in soliciting reviews to build trust and offset negative feedback.
In today's digital age, your online presence is crucial to your business's success, and getting more reviews on Google My Business is a key factor in achieving this. When potential customers search for businesses online, one of the first things they notice is the local pack, prominently displaying reviews. In fact, a staggering 90% of consumers turn to online reviews before making a purchasing decision. This makes it essential to gather more reviews with higher star ratings, as they lead to increased click-through rates and improved ranking in the local pack.
So, how can you get more reviews for your business on Google My Business? In this guide, we'll delve into effective tactics that can benefit your business. But before we dive into the strategies, it's crucial to understand where to find your Google My Business share link. Many people are unaware of its existence, but it's a critical piece of information.
Your Google My Business page is located within Google's main search interface. To access it, log in to the Gmail account associated with your Google My Business, type in your brand name, and manage your profile. You can edit your profile, read reviews, and take various actions. But what many don't realize is that you can ask for reviews by clicking the down arrow and selecting "ask for reviews." From there, you can generate a link to solicit reviews.
One key consideration when it comes to online reviews is determining whether your business is a high-velocity or low-velocity type. High-velocity businesses, such as plumbing companies completing numerous jobs daily, can benefit from automated review management software like GatherUp. This software allows you to manage all your online reviews efficiently, send automated templates via email or text message, and even import customer data.
For low-velocity businesses, like smaller digital agencies, creating manual templates for review requests can be a cost-effective alternative to monthly subscription services. This approach involves setting up templates within your email or customer relationship management (CRM) system, making it easy to ask for reviews at specific milestones.
Being proactive in soliciting reviews is paramount for success. Online reviews don't typically happen naturally; people are more likely to share negative experiences spontaneously. To manage this, develop a process for requesting reviews consistently. By being proactive, you can build trust and offset any negative reviews that may arise. Keep in mind that a complete five-star rating may not always be the most trustworthy; people tend to believe ratings around 4.7 to 4.9 more. Therefore, receiving occasional negative feedback is not a disaster, as long as you're proactive in soliciting new reviews.
In conclusion, online reviews significantly impact your business's success and local search rankings. To effectively manage and improve your Google My Business reviews, determine your business's velocity, whether high or low. For high-velocity businesses, software solutions like GatherUp can streamline the process. Low-velocity businesses can create manual templates for review requests. Regardless of your business's velocity, being proactive in soliciting reviews is the key to building trust and maintaining a positive online reputation.
Jason Parks, from The Media Captain, emphasizes the importance of a well-thought-out strategy for managing online reviews. Being proactive in your approach and understanding the dynamics of your business's velocity will lead to more positive reviews and an enhanced online presence. If you have further questions, you can reach out to Jason Parks at themediacaptin.com.
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