Troubleshooting Stock Sync Issues Fixing Sku Mismatch On Shopee A Step By Guide
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Learn how to resolve stock synchronization problems on Shopee caused by SKU mismatches. Discover a step-by-step guide to fix discrepancies and ensure accurate stock updates.
- In this video, we address the issue of stock not syncing properly with the Shopee marketplace, specifically for a SKU with a stock discrepancy between Shopee and Lazada.
- We discover that the stock syncs correctly but with an incorrect amount, and the root of the problem is a duplicate SKU in the inventory.
- To resolve this issue, we demonstrate how to map the correct SKU, detach the incorrect one, and ensure the correct SKU loads properly.
In this instructional video, we dive into the common issue of stock not syncing correctly with the Shopee marketplace, focusing on a specific SKU that exhibits a discrepancy between Shopee and Lazada. We'll guide you through the process of identifying and resolving this problem. Here's a breakdown of the key points
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Identifying the Issue The video starts by acknowledging the stock synchronization issue on Shopee, where the stock level for a particular SKU reads as zero, despite it being accurate on Lazada.
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Checking SKU Details We investigate the SKU details within the Distribution tab, revealing that the Lazada stock shows as eight, which aligns with expectations. However, the Shopee stock reads as zero.
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Verifying Shopee Seller Centre To validate the accuracy of the stock available on Shopee, we take a look at the Shopee Seller Centre, which indeed confirms the stock as zero.
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Stock Sync Confirmation We confirm that the stock synchronization process works as intended, but the issue stems from an incorrect stock amount associated with this SKU.
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Comparing Physical Stock To pinpoint the source of the problem, we examine the inventory of this SKU, both for Lazada and Shopee. It becomes apparent that the SKU name differs, and there is an extra whitespace before the SKU on Shopee.
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Duplicate SKU Discovery The inventory analysis leads us to the discovery of a duplicate SKU. This explains the discrepancy between Shopee and Lazada.
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Fixing the Issue To resolve the problem, we demonstrate how to map the correct SKU, detach the incorrect one, and ensure that the correct SKU loads accurately.
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Final Verification After making these adjustments, we emphasize that synchronization may take up to 15 minutes to fully take effect.
By following the steps outlined in this video, you'll be equipped to troubleshoot and rectify stock synchronization issues stemming from SKU mismatches on Shopee, ensuring that your inventory remains accurate and up to date.
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