Learn how to factory reset your Microsoft Surface device, whether it's a Surface Pro, Surface Book, Surface Laptop, Surface Go, or Surface Studio. Follow these easy steps to troubleshoot and get your Surface back in working order.
This guide provides step-by-step instructions on how to factory reset your Microsoft Surface device. The process for factory resetting a Surface device varies depending on the model you have. Whether you own a newer Surface Pro 5 or later, Surface Book 2 or later, Surface Laptop, Surface Go, or Surface Studio, or if you have an older model like Surface Pro 4 or earlier, Surface Book, Surface 2, Surface 3, or Surface RT, we've got you covered. If your Surface becomes unresponsive, follow the appropriate steps to reset it.
For Newer Surface Models (Surface Pro 5 or later, Surface Book 2 or later, Surface Laptop, Surface Go, or Surface Studio)
For Older Surface Models (Surface Pro 4 or earlier, Surface Book, Surface 2, Surface 3, or Surface RT)
If, after following these steps, your Surface is still unresponsive, you may need to initiate a service order through Microsoft's official website. Simply go to account.microsoft.com/devices, register your Surface, and select it to start a service order. For additional support and assistance, visit support.microsoft.com.
This comprehensive guide ensures that you can troubleshoot and factory reset your Microsoft Surface device, no matter which model you own.
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