Learn how to answer incoming phone calls for outstanding customer service. Tom Jackobs shares practical tips for creating a consistent client experience.
Tom Jackobs discusses the vital topic of providing exceptional customer service when answering inbound phone calls. He highlights the significance of delivering a memorable client experience and offers three essential steps to achieve this
Mindset Matters Jackobs emphasizes the importance of having the right mindset when answering the phone. He suggests that viewing incoming calls as opportunities rather than interruptions is crucial. To maintain consistency, he shares a simple reminder to be "enthusiastic, smart, and in control" when answering the phone.
Scripted Conversations While Jackobs acknowledges the concern of sounding scripted, he advocates for having a basic script to guide phone interactions. This script isn't about reciting lines verbatim but ensuring that conversations follow a structured path. He explains that this approach leads to more successful conversions from inbound calls.
Immediate Control To provide an exceptional client experience, taking control of the conversation is vital. Jackobs urges answering personnel to steer the conversation in the desired direction while appearing intelligent, enthusiastic, and helpful. This approach ensures that prospects receive valuable information and are more likely to take the next step in the sales process.
Mastering these customer service techniques, along with implementing a follow-up and follow-through process, can significantly boost a business's success and client retention. Tom Jackobs encourages viewers to apply these tips and shares additional resources to help improve their practice.
In conclusion, this content underscores the importance of customer service in handling inbound phone calls and offers valuable insights for creating outstanding client experiences.
All rights reserved. Unauthorized reproduction, in whole or in part is strictly prohibited.
Discover The Key Aspects Of Preparing For Marriage As A Single Woman, From Emotional Intelligence To Finding A Partner Who Shares Your Values. Learn
Learn How To Get Various Cabins, Attract Visitors, And Decorate Your Island In Hello Kitty Island Adventure With This Comprehensive Guide. Discover Cabin
Learn How To Identify Fowl Manna Grass, Also Known As Glyceria Striata, A Native Cool-season Grass Found In Illinois. This Guide Provides Insights Into
Learn To Identify Panic Grass (Dichanthelium Laxiflorum), A Native Cool-season Grass In Illinois. Discover Its Distinctive Features, Such As Its Height,
Explore The Flow Hive 2 Through A Comprehensive Unboxing Experience. Learn How To Assemble This Top-notch Beehive With Step-by-step Instructions And
Explore The Enhanced Lookup Feature In IOS 17 Photos, Which Not Only Identifies Food Items But Also Provides Suggested Recipes, Making It A Valuable Tool
Discover The Beauty Potential Of Almonds And Almond Oil! Learn How These Magical Nuts Can Enhance Your Skincare And Haircare Routine. Find Tips For
Learn How To Synchronize Multiple Cameras And Audio Tracks With Timecode Precision In Premiere Pro. Discover A Time-saving Workflow For Multicam
Learn How To Create A Powerful Resume That Grabs The Attention Of Recruiters In Just 6 Seconds. This Comprehensive Tutorial Covers Resume Structure, Key
Explore The Analysis Of The MPPSC Mains 2022 Test Series, Discover Insights On Writing Perfect Answers, And Understand The Importance Of Concise
Learn Strategies To Beat "The Circle," A Deadly Game Where Participants Must Vote To Decide Who Lives And Who Dies. Explore Ethical Dilemmas And Survival
Discover A Simple Method For Making Tomato Powder From Tomato Skins Using Either An Oven Or A Dehydrator. This Versatile Seasoning Can Add A Rich,
Discover How To Handle A Sudden Increase In Income Wisely. Learn Why Avoiding Quick Changes To Housing, Cars, And More Is Vital, And How To Invest And
In Today's Competitive Market, Conveying Your Company's Vision Is Paramount. Discover How Infographics Can Simplify Complex Ideas, Align Your Team, And
"Getting Ready For A Roofing Installation? Learn Valuable Tips From Whiddon Construction Company On Preparing Your Home For A Seamless Roof Replacement.
Discover The Common Challenges Scientists Face At Academic Poster Sessions And The Drawbacks Of Traditional Poster Design. Learn How To Improve The
Discover A Step-by-step Guide On How To Replace The Cabin Air Filter In Your 2022 Nissan Altima. Ensure Fresh And Clean Air In Your Vehicle With These
Discover The Easiest Way To Turn Off Chatbot Messages In Lumia Stream. Follow Two Simple Solutions For Quick And Efficient Control Of Your Chatbot
Discover The Excitement Around The Upcoming Release Of "Jawan" Featuring Shahrukh Khan, Nayanthara, And More. Learn How To Watch The Movie Legally And
Learn How To Make Pivot Charts In Excel With This Step-by-step Guide. Pivot Charts Help You Visualize And Analyze Your Data, And This Tutorial Will Show
Discover How Bench Meeks, Known As The Garden Guy, Helps People Grow Fresh Produce In Their Own Yards. Learn About The Benefits Of Edible Landscaping,
Discover A Hassle-free Method To Migrate All Your Data From An Older IPhone To A Newer One, Without Relying On ITunes Or ICloud. Get Step-by-step
Learn How To Harness The Power Of Brainstorming With The Four Essential Rules For Generating Innovative Ideas Effectively. Discover The Importance Of
Learn How To Effortlessly Fill Out A W9 Form On Your Mac Using UPDF, A User-friendly PDF Editor. Follow Our Step-by-step Guide For A Hassle-free
Learn From Denise Bennett As She Shows The Final Steps In Making Dehydrated Trail Mix. This Versatile And Nutritious Snack Is A Perfect Alternative To
Learn How To Test A Spark Plug With A Multimeter In Just A Minute. This Step-by-step Guide Provides Essential Tips And Tools For The Job. Get The Right
Discover The Secrets To Top Performance As Shared By Zig Ziglar In His Book. Learn The Significance Of People Skills, The Art Of Responding Positively,
Discover The Key Features Of Giant Foxtail (Setaria Faberi), A Common Summer Annual Grass In Illinois. Learn How To Identify It, Its Growth Habits, And
Discover The Process Of Sharing Your Innovative Ideas With ILIPUTER. Learn How To Create An Account And Use Their Support Section For Idea Submission.
Discover The Crucial Differences Between Mortgage Brokers, Learn Why Finding An Expert With Extensive Experience And A Deep Lender Pool Is Essential,
Discover How To Achieve Captivating Pop-out Effect Images Using Adobe Express. Follow Claudio's Tutorial To Unlock Your Creative Potential. In This
Learn How To Perform Modified And Regular V-Ups, V Sit-Ups, V-Sits, And V-Sit Crunches As A Beginner. This Guide Covers Variations, Including The More
Learn How To Propose Corrections To Manifest Data In The HWP Registry As A Receiver. Ensure Accurate Logistics Information With These Steps. Proposing