5 Ways To Factory Reset Your Microsoft Surface 2024

How to Factory Reset Your Microsoft Surface Step-by-Step Guide

Learn how to factory reset your Microsoft Surface device, whether it's a Surface Pro, Surface Book, Surface Laptop, Surface Go, or Surface Studio. Follow these easy steps to troubleshoot and get your Surface back in working order.

This guide provides instructions for factory resetting Microsoft Surface devices.
The process varies depending on the Surface model you have.
For newer Surface models, you can force a shutdown by holding the power button and then restart.
For older Surface models, you need to use the two-button shutdown process.
If your Surface is still unresponsive, you may need to get it serviced through Microsoft's website.

This guide provides step-by-step instructions on how to factory reset your Microsoft Surface device. The process for factory resetting a Surface device varies depending on the model you have. Whether you own a newer Surface Pro 5 or later, Surface Book 2 or later, Surface Laptop, Surface Go, or Surface Studio, or if you have an older model like Surface Pro 4 or earlier, Surface Book, Surface 2, Surface 3, or Surface RT, we've got you covered. If your Surface becomes unresponsive, follow the appropriate steps to reset it.

For Newer Surface Models (Surface Pro 5 or later, Surface Book 2 or later, Surface Laptop, Surface Go, or Surface Studio)
1. Press and hold the power button until your Surface restarts, and the Microsoft logo screen appears (this takes about 20 seconds).
2. Release the power button.
3. After your Surface restarts, select "Start" and search for "Windows Update" to install the latest Windows and Surface updates.
For Older Surface Models (Surface Pro 4 or earlier, Surface Book, Surface 2, Surface 3, or Surface RT)
1. Press and hold the power button until your Surface turns off (this takes about 30 seconds).
2. Release the power button.
3. Next, press and hold the volume up and power buttons at the same time for 15 seconds. You may see the Surface logo flash on the screen, but keep holding the buttons.
4. Release both buttons and wait for 10 seconds before turning on your Surface.
5. After your Surface restarts, select "Start" and search for "Windows Update" to install the latest Windows and Surface updates.

If, after following these steps, your Surface is still unresponsive, you may need to initiate a service order through Microsoft's official website. Simply go to account.microsoft.com/devices, register your Surface, and select it to start a service order. For additional support and assistance, visit support.microsoft.com.

This comprehensive guide ensures that you can troubleshoot and factory reset your Microsoft Surface device, no matter which model you own.

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